Overview
Chatmeter sells local reputation management to multi-location businesses in restaurants, retail, healthcare, financial services, automotive, professional services and multi-family real estate[5]. It is now part of Alchemer, a customer intelligence and survey company[5]. Its packages combine listings, local landing pages, social, reviews, surveys, reporting and an AI layer called Pulse AI, with dedicated support[5].
Chatmeter prices by location with unlimited users and quotes through a form that groups customers into bands from one to four locations to more than 500, plus an agency and partner option[5]. Packages can be tailored and features added later. The pricing page notes that Chatmeter has experience moving clients over from Yext and Birdeye and can align its start date with the end of a competitor’s contract, and support includes quarterly business reviews and service-level agreements[5]. The Alchemer ownership links reviews with Alchemer’s survey tools, which suits buyers who want solicited feedback and public reviews analysed together.
Chatmeter features
- Review monitoring and responses
- Listings and local pages
- Surveys
- Pulse AI analysis
- Unlimited users
- Quarterly business reviews
Chatmeter pricing
Quote-based, priced per location with unlimited users; location bands from 1–4 to 500+.
Chatmeter strengths and limitations
Strengths
- Unlimited users
- Migration help from Yext and Birdeye
- Survey integration through Alchemer
Limitations
- No published prices
- Aimed at multi-location brands rather than single sites
- Fewer public details on feature tiers
Appears in
Chatmeter alternatives and competitors
Alternatives to Chatmeter: companies ranked in the same lists.
Birdeye
Reputation
Yext- ReviewTrackers
Podium
GatherUp
NiceJob- Broadly
Trustpilot
Yotpo
Okendo- Bazaarvoice
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