Reputation

Overview

Reputation.com, Inc. sells a reputation platform for multi-location organisations in healthcare, automotive, real estate, food and beverage, financial services, senior living and retail^[2]. Unusually for an enterprise vendor, it publishes per-location prices: Rep Core costs US$80 per location per month and covers review collection, review requests, AI review responses, business listings and SEO; Rep Core + Pulse costs US$115 and adds a Reputation Score, journey insights, an AI reputation manager, Pulse analytics and basic surveys; Rep Core + Surveys costs US$150 and adds six custom survey templates, email survey requests, targeted outreach and deeper experience insights^[2]. Enterprise pricing applies from 125 locations and includes dedicated infrastructure and a customer success manager^[2].

Several capabilities are sold as add-ons without published prices, including competitive insights, ticketing, a social suite, premium industry review sources such as Yelp, Tripadvisor and Vitals, CRM and EHR integrations, and managed review-response services^[2]. The premium-source add-on matters for healthcare and hospitality buyers, since those industry sites are where many of their reviews appear. The company cites property manager Greystar as a customer^[2].

Reputation features

• AI review responses
• Review requesting and collection
• Listings and SEO
• Reputation Score and journey insights (Pulse)
• Custom surveys (Surveys tier)
• EHR and CRM integrations (add-on)

Reputation pricing

Rep Core US$80, Rep Core + Pulse US$115, Rep Core + Surveys US$150 per location per month; Enterprise custom from 125+ locations. Add-ons quoted.

Reputation strengths and limitations

Appears in

• Best Review Management Software in 2026 #2

Reputation alternatives and competitors

Alternatives to Reputation: companies ranked in the same lists.

• Birdeye
• Yext
• CChatmeter
• RReviewTrackers
• Podium
• GatherUp
• NiceJob
• BBroadly
• Trustpilot
• Yotpo
• Okendo
• BBazaarvoice