Best Review Management Software in 2026

Birdeye Inc. sells a reputation and customer experience platform built around online reviews, business listings, messaging, social media and surveys. Its current product line is organised around AI agents and modules branded BirdAI, Jay, Myna and Robin. Customer logos on its pricing page include Orkin, Six Flags, Cracker Barrel, JLL and Weill Cornell Medicine, and the page cites G2 grid reports naming Birdeye a Leader in online reputation management, social media management and local SEO.

For review management, Birdeye collects reviews by text and email, monitors review sites, drafts responses with AI and publishes reviews to the customer's website and social channels. Because the same platform covers listings and local SEO, review signals can be tied to Google Business Profile performance. Birdeye does not publish prices: its pricing page describes pricing "built around outcomes, not seat counts", with one platform and one contract, and asks for the number of locations in bands from one to three up to more than 1,000. Buyers comparing it with Reputation or GatherUp therefore have no published per-location figure to work from and should obtain written quotes.

Reputation.com, Inc. sells a reputation platform for multi-location organisations in healthcare, automotive, real estate, food and beverage, financial services, senior living and retail. Unusually for an enterprise vendor, it publishes per-location prices: Rep Core costs US$80 per location per month and covers review collection, review requests, AI review responses, business listings and SEO; Rep Core + Pulse costs US$115 and adds a Reputation Score, journey insights, an AI reputation manager, Pulse analytics and basic surveys; Rep Core + Surveys costs US$150 and adds six custom survey templates, email survey requests, targeted outreach and deeper experience insights. Enterprise pricing applies from 125 locations and includes dedicated infrastructure and a customer success manager.

Several capabilities are sold as add-ons without published prices, including competitive insights, ticketing, a social suite, premium industry review sources such as Yelp, Tripadvisor and Vitals, CRM and EHR integrations, and managed review-response services. The premium-source add-on matters for healthcare and hospitality buyers, since those industry sites are where many of their reviews appear. The company cites property manager Greystar as a customer.

Yext is listed on the New York Stock Exchange under the ticker YEXT and is headquartered at 61 Ninth Avenue, New York. It reported revenue of US$111.1 million for the second quarter of its 2027 fiscal year, ended 31 July 2026, and completed the acquisition of Flamel.ai on 2 November 2026. Yext is best known for listings distribution through its publisher network, and its Reviews product extends that platform.

Yext Reviews monitors reviews from more than 80 platforms including Google, Facebook and Yelp; routes review requests by email, text or QR code; drafts AI replies in a brand voice with approval or rule-based auto-response; embeds reviews on websites and social media and pushes star ratings into Google Ads. Competitive intelligence compares a location's review score with nearby competitors on count, rating, recency and response time, and an Action Center triggers requests when a location falls behind. Enterprise controls include role-based access, audit trails, approval workflows and PHI protection, and Yext describes the platform as HIPAA-ready. Scout by Yext is a mobile app for responding to reviews. Pricing is not published.

Chatmeter sells local reputation management to multi-location businesses in restaurants, retail, healthcare, financial services, automotive, professional services and multi-family real estate. It is now part of Alchemer, a customer intelligence and survey company. Its packages combine listings, local landing pages, social, reviews, surveys, reporting and an AI layer called Pulse AI, with dedicated support.

Chatmeter prices by location with unlimited users and quotes through a form that groups customers into bands from one to four locations to more than 500, plus an agency and partner option. Packages can be tailored and features added later. The pricing page notes that Chatmeter has experience moving clients over from Yext and Birdeye and can align its start date with the end of a competitor's contract, and support includes quarterly business reviews and service-level agreements. The Alchemer ownership links reviews with Alchemer's survey tools, which suits buyers who want solicited feedback and public reviews analysed together.

ReviewTrackers monitors and analyses online reviews from more than 100 sources, with offices in Chicago, Salt Lake City, Sydney, Auckland and Singapore. Its plans begin with a Data Only option that supplies review data for analysis in the customer's own platform, which suits companies with internal analytics teams. Starter includes unlimited users, alerts, dashboards, review and feedback requests, review responses and a carousel widget; Essential adds experience analysis and competitor insights.

Add-ons include local listings management, local search rank tracking, managed services, white-labelling, an employer brand package covering workplace review sites, and an App Store package for mobile app reviews. Pricing is per location per month, billed annually, with custom quotes; the starting figure was not readable on the page when checked, so no price is given here. Rural King is named as a customer.

Podium Corp Inc. sells a communication platform for local businesses in which review collection by text message is one of several products alongside a shared inbox, phones, website chat, lead consolidation, text marketing and Podium Payments. The company says it serves more than 100,000 businesses and has packaged offerings for auto dealerships, aesthetics clinics, home services and retail.

Its reviews feature sends review invitations by text to steer customers toward Google, Facebook and other sites. An AI Employee add-on, called Jerry, drafts responses, summarises calls and automates sales and service conversations, and can be added to any plan. Podium connects to more than 200 integrations. Plans are not priced publicly; the pricing page directs buyers to a sales line and lists FAQ entries on monthly cost and a 10DLC text-messaging registration fee without answering them in the page text. Every plan includes onboarding, phone and chat support and customer success managers. Businesses that only need review management will be paying for a broader communications product.

GatherUp publishes full pricing for review management, listings and a review-dispute service. Reputation Management costs US$99 per month billed annually for one location and from US$60 per location per month for multiple locations, with agency plans quoted. It includes feedback and review requests, AI-written replies, NPS and surveys, monitoring of more than 100 review sites, AI topic tagging, up to 300 SMS and 3,000 email credits per location per month, widgets, QR codes, an API and webhooks, with unlimited users. Listings Management, sold as an add-on or on its own, costs US$40 per location per month and publishes to more than 150 directories.

A distinctive product, Review Defense, analyses reviews for content that breaches platform policies and automates dispute requests: Reveal costs US$45, Illuminate US$125 and Integrity US$300 per location per month on annual terms, with higher tiers covering up to 15 competitors. GatherUp states that it does not guarantee removal, since review platforms make the final decision. A Transparency Certificate from The Transparency Company is included with Review Defense. A 14-day trial needs no credit card, and annual billing saves about 20%.

NiceJob Inc., based in London, Ontario, sells automated review and referral tools to small service businesses; it states that it has served more than 50,000 businesses and enabled more than 2 million reviews. Starter costs US$95 per month and includes review collection, social-proof website widgets, social sharing, a team leaderboard, a microsite and integrations; Pro costs US$135 per month and adds repeat-customer campaigns, referrals, broadcasts, AI replies, NPS surveys and competitive intelligence.

Plans are billed monthly with no contract, and a 14-day trial requires no credit card. Separately sold add-ons include a managed website at US$99 per month plus a US$199 setup fee, and an AI Leads product, listed as early access, at US$99 per month. NiceJob's integrations with field-service and invoicing software allow review requests to be triggered when a job is completed, which is the main reason trade businesses choose it over general-purpose platforms. It has no multi-location enterprise tier comparable to Birdeye or Reputation.

Broadly Inc., based in Boca Raton, Florida, sells an AI-led front-desk product to local businesses in auto, home, legal and pet services, and says it serves more than 16,000 local professionals. Review management is part of its AI Front Desk plan, which costs US$299 per month billed monthly or US$249 per month prepaid (US$2,990 a year), plus a US$250 setup fee. That plan includes an AI receptionist handling about 300 call minutes a month, review requests with replies written in the owner's voice, weekly social posts, listing sync to six platforms and integrations with ServiceTitan, Jobber, Housecall Pro and Gingr.

The entry AI Voice plan, at US$199 per month, does not include review requests, and a free plan offers a presence check and a website builder. The top plan, 24/7 AI Workforce, costs US$699 per month or US$583 prepaid and adds tracking of whether AI assistants such as ChatGPT, Gemini and Perplexity recommend the business. All paid plans run on 12-month agreements, and franchise and multi-location enquiries are directed to Vendasta.

Trustpilot operates a public review site on which any consumer can review a company, and sells subscriptions that help businesses invite customers, display reviews and analyse them. Its business page says more than 1.17 million businesses have Trustpilot reviews. The free plan allows 50 review invitations a month and a claimed company profile.

Plus starts at US$319 per month per domain, billed annually, with a 14-day trial, 300 invitations a month, ten widgets, three users and up to three domains; Premium starts at US$799 per month per domain, with 1,000 invitations, 21 widgets, ten users and a customer success manager; Enterprise is quoted and includes unlimited invitations, 23 widgets and up to 1,000 users. The initial contract is 12 months, prepaid, and each domain is priced separately, with quotes reflecting traffic, business size and revenue. Reviews stay on the public profile if a company stops paying. Unlike local reputation tools, Trustpilot is a review destination in its own right rather than a monitor of Google and Yelp reviews.

Yotpo sells product reviews and user-generated content (UGC) for online retailers, alongside loyalty and referrals and an AI-visibility product called Discover. It integrates with Shopify, BigCommerce, WooCommerce, Klaviyo, Adobe Commerce, Salesforce Commerce Cloud and TikTok Shop, and shows customer logos including IKEA, Glossier, UGG, Pandora and Steve Madden.

Pricing is tied to monthly order volume. A free plan covers up to 50 monthly orders and includes automated review requests, photo and video reviews, review widgets, an SEO page and Google rich snippets. Starter costs US$89 per month and Pro US$169 per month, each for up to 500 orders a month; Pro adds seller ratings, AI display features and AI tools that help shoppers write reviews. Premium and Enterprise are quoted and add AI review summaries and analytics, roles and permissions, translations, syndication across domains and retailers, omnichannel collection and dedicated success managers. The page's FAQ quotes a lower starting price than the plan cards, so the plan cards are used here.

Okendo sells product and site reviews for e-commerce brands and says more than 18,000 Shopify brands use it; it is a certified Shopify Plus app and a Google partner for Google Shopping and Seller Ratings. Its Reviews product covers photo and video reviews, attribute ratings, a rewards engine, email sequences and targeted review campaigns; on-site display with AI summaries and keyword filters, Q&A and an SEO page; AI sentiment analysis and AI replies; and distribution to Google Shopping, Seller Ratings, TikTok Shop, Meta Shops, Walmart and the Shop app, some as add-ons.

Okendo does not publish prices; its calculator bands customers by monthly orders (0–200 up to more than 10,000) across five tiers, Essentials, Growth, Power, Advanced and Enterprise. Individual products can be bought monthly or annually, while platform bundles normally require annual terms, and order overages can be handled by upgrading or buying one-time credits. The vendor states GDPR, CCPA and SOC 2 compliance and that merchants own and can export their reviews; customer-facing text is available in more than 20 languages.

Bazaarvoice sells a ratings and reviews platform for consumer brands, built around syndication: reviews collected on a brand's site can be shared to retailer product pages across its network, which it says includes more than 1,750 retailers. For a brand selling through many retailers, this addresses the problem of new product listings launching without reviews.

Collection uses post-purchase emails and texts and on-page review requests; display includes AI-generated review highlights, keyword filters and summaries; and a feature called Bazaarvoice Connections lets brands reply to reviewers in real time. The company asserts that its network reaches about 20 times more traffic than competing networks, a vendor claim not independently verified here. Bazaarvoice does not publish prices, and its product page does not state ownership or headquarters. It is the most retail-oriented product in this list and is not intended for local businesses managing Google reviews.