A real estate CRM is customer relationship management software built for property agents, teams and brokerages. It captures leads from portals, websites and advertising, routes them to agents, automates follow-up by call, text and email, and tracks clients from first inquiry to closing and beyond. Many products bundle IDX property-search websites, lead generation and transaction management.
This list compares twelve real estate CRMs and platforms active in November 2026, mostly in the US and Canadian markets, from agent tools such as Wise Agent and IXACT Contact to brokerage platforms such as BoldTrail and Propertybase. Prices are quoted only where the vendor publishes them; a large share of this market is sold on quotes.
Contents
- What is a real estate CRM
- History and market
- Key features to compare
- Pricing models
- How to choose
- Methodology
- The list
- Comparison table
- Alternatives by use case
- Recent developments
- Frequently asked questions
- See also
What is a real estate CRM
Real estate CRM software adapts the general CRM model to the property transaction. Contacts are buyers, sellers, renters and sphere-of-influence relationships; the pipeline follows stages such as new lead, nurturing, active, under contract and closed; and the system links contacts to listings, saved searches and transactions.
The category overlaps with several neighbours: IDX website builders that display MLS listings, lead-generation services that buy online advertising, transaction management software for documents and compliance, real estate back-office and commission software, and e-signature tools. All-in-one platforms such as BoldTrail, Lofty, CINC and BoomTown bundle most of these; focused CRMs such as Follow Up Boss, Wise Agent and IXACT Contact concentrate on contact management and follow-up and integrate with other tools. General-purpose CRM software such as Salesforce can also be adapted, as Propertybase does.
History and market
Agent contact managers have existed since the desktop era. The shift to online portals in the 2000s and 2010s created demand for tools that respond quickly to internet leads, giving rise to products such as Follow Up Boss and platforms that combine IDX websites with lead generation.
Consolidation has defined recent years. Inside Real Estate brought its brands together under BoldTrail, which it says has more than 400,000 users. Zillow Group announced on 1 November 2023 that it would acquire Follow Up Boss for US$400 million in cash plus up to US$100 million in earn-outs, keeping it as an independent brand. Lone Wolf Technologies now sells Propertybase, and Elm Street Technology owns IXACT Contact.
Vendor-reported scale includes more than 50,000 agents on CINC and a community of more than 70,000 professionals referenced by Lofty.
Key features to compare
Lead intake and routing
Check which portals and lead sources feed in automatically and how leads are assigned, for example round-robin or by price point. Follow Up Boss is built around this.
Speed-to-lead communication
Built-in calling, texting and automated first responses determine how quickly an agent reaches a new lead. Follow Up Boss includes unlimited calling and texting on team plans; CINC and Real Geeks include dialers.
Drip campaigns and nurturing
Long-term nurture matters because many leads transact months later. CINC's AutoTracks and IXACT Contact's newsletters are examples.
IDX website and lead generation
Platforms such as BoldTrail, Lofty, BoomTown, CINC and Real Geeks include IDX sites and paid lead programmes; focused CRMs do not.
Transaction and back-office tools
Brokerages may need commissions, compliance checklists and accounting; BoldTrail BackOffice, Propertybase and Rechat Deals cover these.
AI assistants
AI texting and lead-qualification assistants are now common, including CINC AI, Geek AI, Lucy and Gabbi.
Team and brokerage reporting
Team leaders need lead-source ROI, agent response times and pipeline reports; brokerages need recruiting and retention data.
Pricing models
Real estate CRM pricing splits into two camps. Focused CRMs publish prices: Wise Agent costs US$49 per month, Follow Up Boss US$69 per user or US$499 per month for ten users, Top Producer from US$179 per user and Propertybase from US$89 per user. All-in-one platforms, including BoldTrail, Lofty, BoomTown, CINC, Brivity and Rechat, quote prices based on seats, packages and lead-generation spend.
Team plans often bundle seats: Follow Up Boss Platform includes 30 users for US$1,000 per month and Top Producer Pro Teams includes up to 25 users for US$1,199. Lead-generation programmes, where offered, are usually the largest cost and are billed separately as advertising spend.
How to choose
Solo agents working mainly from referrals and past clients often choose Wise Agent or IXACT Contact for cost and nurturing tools. Agents who want a website plus CRM typically compare Real Geeks and Lofty. Teams buying online leads commonly pair Follow Up Boss with their lead sources or choose an all-in-one platform such as CINC or BoomTown.
Brokerages evaluating a company-wide system usually compare BoldTrail, Lofty Broker, Rechat and Propertybase, weighing back-office, recruiting and brand control. Brokerages already on Salesforce or operating internationally may prefer Propertybase. In all cases, confirm data ownership and export rights, especially when a CRM is supplied by a brokerage or owned by a portal company.
Methodology
Products were included if they are sold to real estate agents, teams or brokerages as a CRM or CRM-centred platform and were operating in November 2026. The order weighs: strength of lead management and follow-up; breadth across websites, marketing and transactions; vendor-reported scale; and pricing transparency. Platforms primarily licensed by brokerages rank alongside agent tools according to these criteria.
Prices and facts are from vendor pages and the Zillow Group press release opened in November 2026. Where pages did not show prices, entries say so.
The list
1
Lead-follow-up CRM for agents and teams, owned by Zillow
Best for: Teams that buy leads from multiple sources
Follow Up Boss (FUB) is a CRM built around speed-to-lead: it pulls inquiries from portals, websites and lead vendors into one inbox, routes them to agents and triggers calls, texts and action plans. On 1 November 2023 Zillow Group announced an agreement to acquire it for US$400 million in cash plus up to US$100 million in earn-outs. Zillow said FUB, co-founded by Dan Corkill and Tom Markov and then employing about 100 people, would remain an independent brand sold as a standalone product.
FUB publishes three plans. Grow costs US$69 per user per month (US$58 on yearly billing); Pro costs US$499 per month (US$416 yearly) including ten users, with extra users at US$49; Platform costs US$1,000 per month (US$833 yearly) including 30 users, with extra users at US$20. Calling is a US$39 per user per month add-on on Grow but unlimited calling and texting is included on Pro and Platform. Trials are offered without a contract.
FUB is not a website or lead-generation product, so agents pair it with an IDX site or lead source. Some brokerages also weigh Zillow's ownership when choosing where to store their client data.
Key features
- Lead intake from portals and websites
- Automatic lead routing
- Action plans and smart lists
- Built-in calling and texting (Pro, Platform)
- Team reporting
- Zillow integration
Pricing
Grow US$69/user/month (US$58 yearly); Pro US$499/month (US$416 yearly) incl. 10 users, extra US$49/US$41; Platform US$1,000/month (US$833 yearly) incl. 30 users, extra US$20/US$17. Calling add-on on Grow US$39/user/month. Taxes extra.
- Owner
- Zillow Group (acquisition announced 1 Nov 2023)
- Pricing
- Grow US$69/user; Pro US$499/month (10 users); Platform US$1,000/month (30 users)
- Billing
- Monthly or yearly (two months free)
Strengths
- Fast lead routing and follow-up
- Calling and texting included on team plans
- Published pricing
- Large integration ecosystem
Limitations
- No IDX website or lead generation
- Ownership by Zillow concerns some brokers
- Grow plan per-user cost adds up for teams
- Calling extra on Grow
2
Inside Real Estate's front- and back-office platform for brokerages
Best for: Brokerages wanting front office, back office and recruiting in one
BoldTrail is the platform of Inside Real Estate; the BoldTrail site says it combines the Inside Real Estate portfolio of solutions. Inside Real Estate announced that more than 400,000 users were on BoldTrail.
The front-office platform includes IDX websites, a lead engine, a smart CRM, marketing autopilot, transaction integration, business analytics and integrated AI. BoldTrail BackOffice, linked to Brokermint, handles agent billing, commissions, QuickBooks integration and accounting, and BoldTrail Recruit provides recruiting dashboards and agent reports. A marketplace sells add-ons such as PropertyBoost, Success Assurance and Leads360.
Pricing is not published; packages are configured with sales. BoldTrail is mainly bought by brokerages and franchise networks that want one system for agents, back office and recruiting, rather than by individual agents choosing their own CRM.
Key features
- IDX websites and lead engine
- Smart CRM with marketing autopilot
- BackOffice commissions and accounting
- Recruiting dashboards
- AI home search and mobile app
- Marketplace add-ons
Pricing
Configured packages; quote-based.
- Owner
- Inside Real Estate
- Users
- 400,000+ (company announcement)
- Pricing
- Quote-based packages
Strengths
- Covers front office, back office and recruiting
- Very large installed base
- Brokerage-level reporting
- Lead generation built in
Limitations
- No published prices
- Often licensed by brokerage, not agent
- Breadth means a learning curve
- Add-ons raise cost
3
L
All-in-one agent and brokerage platform with AI assistants
Best for: Teams wanting website, leads and CRM from one vendor
Lofty is a Phoenix-based real estate platform that combines IDX websites, lead generation, CRM, marketing automation and AI assistants. Its pages refer to an integration community of more than 70,000 real estate professionals. Asset URLs on the site use the chime.me domain, consistent with the product's earlier Chime branding, although the pages reviewed do not state the former name.
Lofty sells four packages, Agent, Team, Broker and Enterprise, all marked "Request Pricing"; the quote form asks for seat counts from one or two up to more than 1,000 and says price depends on package, seats, upgrades and lead-generation programmes.
Lofty competes directly with BoldTrail and CINC as an all-in-one system. Its advantage is a single vendor for website, leads and CRM; its disadvantages are opaque pricing and the cost of bundled lead-generation programmes.
Key features
- IDX websites
- Lead generation programmes
- CRM with automation
- AI assistants
- Integration center
- Brokerage packages
Pricing
Agent, Team, Broker and Enterprise packages; all priced on request by seats and options.
- Headquarters
- Phoenix, Arizona, US
- Plans
- Agent, Team, Broker, Enterprise
- Pricing
- Quote-based
Strengths
- Single vendor for site, leads and CRM
- Scales from agents to enterprise
- AI features built in
- Large integration community
Limitations
- No published prices
- Lead programmes add cost
- Former branding can confuse searches
- Less flexible for teams using other sites
4
B
Lead-generation platform with predictive CRM and concierge follow-up
Best for: Teams buying leads plus concierge qualification
BoomTown provides lead generation, IDX consumer websites, a predictive CRM and lead-management services. Its footer links to Inside Real Estate, the company that also operates BoldTrail. A distinguishing service is Success Assurance, in which lead concierges monitor a team's database and follow up with leads on its behalf.
BoomTown is sold in four packages, Launch, Core, Grow and Advance, which scale from entry level to an enterprise platform; prices are not shown and are available from sales. Features listed include the HomeSearch Now consumer site, a mobile app, coaching and an integration-partner programme.
The platform suits teams that want leads and the people to qualify them as well as software. Teams that generate their own leads may pay for capabilities they do not use.
Key features
- Lead generation
- IDX consumer website
- Predictive CRM
- Success Assurance lead concierges
- Mobile app
- Coaching
Pricing
Launch, Core, Grow and Advance packages; prices from sales.
- Affiliation
- Inside Real Estate (per site footer)
- Packages
- Launch, Core, Grow, Advance
- Pricing
- Quote-based
Strengths
- Human concierge follow-up option
- Integrated lead generation
- Packages for different team sizes
- Coaching included in offering
Limitations
- No published prices
- Overlaps with BoldTrail under same group
- Costly if you do not need leads
- Tied to BoomTown websites
5
Lead generation and conversion CRM for teams and brokerages
Best for: Teams running paid lead generation at scale
CINC (Commissions Inc.) describes itself as an all-in-one real estate lead-generation and conversion CRM and says more than 50,000 agents use it. It combines buyer and seller lead generation, IDX websites, home-valuation pages, team lead routing, calling, texting and video, and AutoTracks drip campaigns.
Plans are grouped by team size: Solo for one user, Ramp for up to four, Pro for up to 49 and Select for 50 or more users and multi-location teams; prices are not published. Add-ons include CINC AI, which texts leads and alerts agents when a lead is ready to talk, and the PROLINC referral network.
CINC is best suited to teams that run paid lead generation at scale. Its pricing is opaque and the system is most valuable when its own lead-generation programmes are used.
Key features
- Buyer and seller lead generation
- IDX consumer website
- Seller Suite valuation pages
- AutoTracks drip campaigns
- CINC AI texting (add-on)
- PROLINC referral network
Pricing
Solo, Ramp, Pro and Select plans by team size; prices not published.
- Agents
- 50,000+ (company figure)
- Plans
- Solo, Ramp (≤4), Pro (≤49), Select (50+)
- Pricing
- Quote-based
Strengths
- Strong lead-generation engine
- Plans scale by team size
- AI texting assistant
- US-based training and support
Limitations
- No published prices
- Best value only with CINC lead programmes
- AI is an add-on
- Less suited to referral-based agents
6
RG
Website, CRM and lead tools for individual agents and small teams
Best for: Individual agents and small teams wanting a site plus CRM
Real Geeks markets itself as all-in-one growth software for real estate agents, combining IDX websites with a property-valuation tool, a CRM with a built-in dialer, email drips and SMS autoresponders, and marketing tools such as a Facebook ad tool, market reports and geo-farming postcards.
Its AI features include Geek AI, an automated lead-engagement assistant, and AI Connect, which lets agents use their preferred AI tool to build and manage their website. It also sells lead packages and Seller Signals, which flags buyer leads who already own a home. Prices were not shown on the pages retrieved for this review.
Real Geeks is aimed at agents and small teams who want a ready-made site and CRM without enterprise contracts. Larger brokerages typically need the back-office and recruiting tools offered by BoldTrail or Lone Wolf.
Key features
- IDX websites with valuation tool
- CRM with built-in dialer
- Email drips and SMS autoresponders
- Facebook advertising tool
- Geek AI engagement assistant
- Seller Signals
Pricing
Packages listed on a separate pricing page; prices not retrievable during this review.
- Pricing
- Packages; prices not retrieved
Strengths
- Website and CRM bundled
- Marketing tools included
- AI lead engagement
- Suits individual agents
Limitations
- Pricing not verified here
- Limited brokerage back-office tools
- Lead packages cost extra
- Website tied to platform
7
Low-cost, contract-free CRM for agents and small teams
Best for: Solo agents wanting low cost and no contract
Wise Agent is a real estate CRM from Fountain Hills, Arizona, priced for individual agents. The CRM plan costs US$49 per month, or US$42 per month billed annually at US$499 a year, and includes up to five team members on a shared login. The CRM plus WiseSocial plan, which adds social-media content powered by Back at You Media, costs US$69 per month or US$59 per month annually; an Enterprise plan for teams of 15 or more agents is priced individually.
All plans are month-to-month without contracts, with a 14-day trial; extra team members or logins are US$20 per month. It suits agents who want a CRM separate from any lead-generation vendor.
It does not include IDX websites or paid lead generation, so agents need other tools for those.
Key features
- Contact and lead management
- WiseSocial social content (add-on plan)
- Up to five team members
- No contract
Pricing
CRM US$49/month or US$499/year (US$42/month); CRM + WiseSocial US$69/month or US$699/year (US$59/month); Enterprise custom for 15+ agents; extra users US$20/month. USD.
- Location
- Fountain Hills, Arizona, US
- Pricing
- CRM US$49/month (US$499/year); CRM + WiseSocial US$69/month
- Trial
- 14 days
Strengths
- Low published price
- Up to five users on base plan
- No contract
- Vendor-neutral on leads
Limitations
- Shared login for team members
- No IDX website
- No paid lead generation
- Enterprise pricing unpublished
8
TP
Long-running agent CRM with farming and lead add-ons
Best for: Agents focused on geographic farming
Top Producer is a real estate CRM for agents and teams. Its website is copyrighted by Constellation1 Inc. and Emphasys Canada Holdings Inc., and a separate Canadian pricing page is offered.
The pricing page lists Pro at US$179 per user per month, Pro + Leads from US$479 per month depending on lead volume, Pro + Farming from US$599 per month depending on farm size, and Pro Teams at US$399 for five users, US$699 for ten and US$1,199 for 25. A second pricing section on the same page shows lower figures (Pro at US$98 per user and Pro Teams at US$299 for five), so buyers should confirm current prices with the vendor. Add-ons include a website at US$35 and FiveStreet lead response at US$25 per user per month.
Top Producer's farming tools, which identify likely sellers in a geographic area, distinguish it from pure follow-up CRMs. No free trial is mentioned.
Key features
- Contact management and drip campaigns
- Smart Targeting and farming
- Lead packages
- FiveStreet lead response (add-on)
- Agent website (add-on)
- Team plans
Pricing
Pro US$179/user/month; Pro + Leads from US$479/month; Pro + Farming from US$599/month; Pro Teams 5/10/25 users US$399/US$699/US$1,199. Older section on same page lists Pro US$98 and Pro Teams US$299. Website add-on US$35; FiveStreet US$25 per user/month.
- Site copyright
- Constellation1 Inc. and Emphasys Canada Holdings Inc.
- Pricing
- Pro US$179/user/month; Pro Teams from US$399 (5 users)
Strengths
- Geographic farming tools
- Team plans with included seats
- Long track record
- Canadian pricing available
Limitations
- Conflicting prices on the pricing page
- No free trial mentioned
- Lead and farming bundles expensive
- Farming and lead bundles priced separately from the CRM
9
Salesforce-based real estate CRM from Lone Wolf
Best for: Brokerages wanting Salesforce flexibility
Propertybase is a real estate CRM built natively on Salesforce and now sold as Propertybase by Lone Wolf, part of Lone Wolf Technologies. Pricing starts at US$89 per user per month with the Salesforce platform (Force.com) licence included.
Because it runs on Salesforce, Propertybase inherits Salesforce dashboards, Flow automation and Agentforce AI for lead scoring and deal predictions, while adding real estate objects: listings, automatic lead-to-listing matching, property alerts, a deal pipeline to commission payout, compliance checklists and Authentisign e-signatures. It supports multi-office and multi-territory brokerages.
Propertybase suits brokerages, developers and international agencies that want Salesforce's flexibility with real estate workflows. It requires more administration than agent-focused tools and can be costly at scale.
Key features
- Built on Salesforce
- Listing management and lead matching
- Deal pipeline to commission
- Agentforce AI scoring
- Authentisign e-signatures
- Multi-office support
Pricing
From US$89/user/month including the Force.com licence.
- Owner
- Lone Wolf Technologies
- Platform
- Salesforce
- Pricing
- From US$89 per user/month
Strengths
- Salesforce flexibility and ecosystem
- Strong listings and deal tracking
- Multi-office and international
- Published starting price
Limitations
- Requires Salesforce administration skills
- More complex than agent CRMs
- Upper-tier prices unpublished
- Less lead generation built in
10
Agent and team platform with CRM, IDX, marketing and transactions
Best for: Teams wanting CRM, marketing and transactions together
Brivity is all-in-one software for agents and teams, which it says is trusted by thousands of agents across North America. It combines a CRM with automated follow-up plans, IDX websites, Brivity Marketer for postcards, social posts, email and ads, CMAs and market reports, and transaction management with a client portal.
Additional capabilities include KWKLY text-lead capture (not on the Solo plan), mobile apps for agents and clients, digital open-house sign-in and the Gabbi AI assistant. Add-ons include lead campaigns, Brivity Opportunities data on expired, FSBO and pre-foreclosure listings, a phone system and Recruiter.ai.
Plans are organised for Solo, Small Team, Mid-Size Team and Large Team, but no prices are published; buyers contact sales. Brivity's breadth across CRM, marketing and transactions is its strength; opaque pricing is its main drawback.
Key features
- CRM with follow-up plans
- IDX websites
- Brivity Marketer
- CMA and market reports
- Transaction management
- Gabbi AI assistant
Pricing
Plans by team size; no prices published.
- Plans
- Solo, Small Team, Mid-Size Team, Large Team
- Pricing
- Quote-based
Strengths
- Wide feature set
- Transaction management included
- Marketing tools built in
- Client-facing apps
Limitations
- No published pricing
- Some features excluded from Solo
- Many add-ons
- Ownership and HQ not disclosed on site
11
Relationship-nurturing CRM for referral-based agents
Best for: Referral-based agents nurturing a sphere of influence
IXACT Contact is an all-in-one real estate CRM owned by Elm Street Technology, LLC, according to its copyright notice. It is designed for agents whose business comes from past clients and referrals: a "Keep in Touch Coach" prompts calls and messages around birthdays and move-in anniversaries, and automated email marketing sends newsletters, drip campaigns and e-cards.
Other features include contact profiles with categorisation, task and appointment reminders synced with Google and Outlook, agent websites with lead capture, a Social Stream add-on for scheduled social content, team features and IXACT Recruiter, a recruiting CRM. It offers a free trial with no contract; the pricing page refused automated access during this review, so prices are not quoted.
IXACT Contact is less suited to teams that depend on paid online leads, where Follow Up Boss or CINC are more common.
Key features
- Keep in Touch Coach
- Automated email newsletters and drips
- Google and Outlook sync
- Agent websites
- Social Stream add-on
- IXACT Recruiter
Pricing
No contract; free trial. Prices not retrievable during this review.
- Owner
- Elm Street Technology, LLC
- Terms
- No contract; free trial
Strengths
- Strong sphere-of-influence nurturing
- Monthly e-newsletters
- No contract
- Calendar sync
Limitations
- Prices not verified here
- Less suited to high-volume paid leads
- Social content is an add-on
- Limited brokerage tools
12
Brokerage-purchased platform for marketing, CRM, deals and AI
Best for: Brokerages standardising marketing, CRM and deals
Rechat is a real estate platform sold primarily to brokerages, which can adopt it whole or in parts. Its four products are Studio for marketing, People for CRM, Deals for transaction management and Lucy, an AI assistant. The company states that it partners directly with brokerages for purchasing, so individual agents usually receive it through their brokerage.
Rechat does not publish plan prices; it directs buyers to a demo or its sales line. Its strength is combining branded marketing, CRM and transaction compliance in one brokerage-controlled system, which suits firms that want consistent branding and data across agents.
Independent agents cannot normally buy it on their own, and the lack of published pricing limits comparison.
Key features
- Studio branded marketing
- People CRM
- Deals transaction management
- Lucy AI assistant
- Modular adoption
Pricing
Sold to brokerages; no published prices.
- Products
- Studio, People, Deals, Lucy
- Pricing
- Quote-based (brokerage purchase)
Strengths
- Brokerage-wide consistency
- Modular adoption
- Marketing and compliance in one
- AI assistant
Limitations
- Not usually sold to individual agents
- No published prices
- Smaller ecosystem than leaders
- Relies on brokerage rollout
Frequently asked questions
What is the best CRM for real estate agents?
For teams focused on lead follow-up, Follow Up Boss is a frequent choice. Solo agents on a budget often choose Wise Agent, referral-based agents IXACT Contact, and agents wanting a website plus CRM Real Geeks or Lofty. Brokerages typically evaluate BoldTrail, Rechat and Propertybase. The right choice depends on lead sources, team size and whether a website is needed.
How much does a real estate CRM cost?
Published prices include Wise Agent at US$49 per month, Follow Up Boss at US$69 per user or US$499 per month for ten users, Propertybase from US$89 per user and Top Producer from US$179 per user. All-in-one platforms such as BoldTrail, Lofty, CINC, BoomTown and Brivity quote prices individually, often combined with lead-generation spending.
Who owns Follow Up Boss?
Zillow Group announced on 1 November 2023 that it would acquire Follow Up Boss for US$400 million in cash plus up to US$100 million in earn-outs. Zillow said Follow Up Boss would remain an independent brand and continue to be sold as a standalone product to all real estate professionals.
What is BoldTrail?
BoldTrail is the real estate platform of Inside Real Estate. The BoldTrail site describes it as combining the Inside Real Estate portfolio of solutions, including front-office CRM and websites, BackOffice commission tools linked to Brokermint, and Recruit. Inside Real Estate reports more than 400,000 BoldTrail users.
Do real estate agents need a separate IDX website?
Focused CRMs such as Follow Up Boss and Wise Agent do not include IDX websites, so agents pair them with a separate site or lead source. All-in-one platforms such as BoldTrail, Lofty, CINC, BoomTown, Real Geeks and Brivity include IDX websites that feed leads directly into the CRM.
Can agents use a general CRM like Salesforce for real estate?
Yes. Propertybase, sold by Lone Wolf, is a real estate CRM built natively on Salesforce, starting at US$89 per user per month with the platform licence included. General CRMs can also be configured directly, but they lack MLS listing integration, property alerts and transaction features unless these are added.
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