Five9 Pricing 2026: Plans, Pros & Cons

Overview

Five9 was founded in 2001 and says it has more than 4,000 enterprise, mid-market and small-business customers; the company is based in San Ramon, California.^[5] Its platform covers inbound and outbound voice with blended routing, digital channels (chat, email, SMS and social messaging), a predictive and progressive dialer, recording, workforce engagement management and AI features such as summaries, live transcription, agent assist and knowledge tools.^[4] On 5 November 2026 Five9 agreed to acquire Level AI, an AI platform for customer-experience teams combining AI agents, agent assist, quality management and coaching, for about US$325m in cash, with closing expected in 2026.^[6] Five9 publishes prices for two of its five plans—Digital and Core—while Plus, Pro and Enterprise are quote-based, and its published prices are per concurrent seat with a minimum of 50 seats.^[4] That minimum makes it unsuitable for small teams. Usage-based charges may apply for AI and workflow automation beyond the bundled 3,000 AI minutes per seat.^[4]

Five9 features

Blended inbound and outbound voice with dialer
Digital channels: chat, email, SMS, social
AI summaries, transcription and agent assist
Workforce engagement management on named seats
CRM and UC adapters
Geo-redundant platform with 24/7 support

Five9 pricing

Digital US$119 per seat per month; Core US$159; Plus, Pro and Enterprise quote-based. Prices are per concurrent user with a minimum of 50 seats; usage-based pricing may apply, with 3,000 AI minutes per bundled seat.