CloudTalk Review: Pricing, Pros, Cons & Alternatives

Overview

CloudTalk is a cloud call-centre application priced in euros and aimed at small and mid-sized sales and support teams.^[15] Its Starter plan includes click-to-call, a visual call-flow builder, ring groups and queues, call recording with one month of retention, unlimited call history, voicemail and fax, and 500 domestic outbound minutes per user per month across the EU, UK, Iceland and Norway.^[15] Essential adds IVR, skills-based and condition-based routing, more than 95 CRM, helpdesk and applicant-tracking integrations, APIs and webhooks and a workflow designer.^[15] Expert adds a smart dialer and AI sales dialer in power mode, Salesforce integration, WhatsApp, live monitoring with whisper and barge, real-time analytics and wallboards; it requires at least three licences.^[15] A 14-day trial on the Expert plan needs no credit card.^[15] CloudTalk lacks the workforce-management and quality-management modules of enterprise suites, and recording retention on the entry plan is only one month.^[15]

CloudTalk features

Visual call-flow builder and queues
500 domestic outbound minutes per user (Europe)
95+ CRM, helpdesk and ATS integrations
Smart and AI power dialer on Expert
WhatsApp and live monitoring on Expert
14-day trial without card

CloudTalk pricing

Starter €25 per user per month billed annually (€34 monthly); Essential €29 (€39); Expert €49 (€69), minimum three licences. Prices exclude tax. 14-day free trial on Expert.