Listopedia

RingCentral RingEX

Cloud phone system with built-in video meetings and messaging

Overview

RingEX is the business phone and unified communications product of RingCentral, Inc., a company founded in 1999 and headquartered in Belmont, California[2]. RingCentral is listed in the United States and reported revenue of US$2.52 billion for calendar 2025, up from US$2.40 billion in 2024, making it the largest company in this list whose revenue comes mainly from business communications[3]. RingEX combines telephony with video meetings, messaging and fax in a single app. Every plan includes unlimited domestic calling, on-demand call recording and meetings for up to 300 participants, and the company has added AI tools including the AI Virtual Assistant, included on Core, and an AI Receptionist sold as an add-on from US$39[1]. The tiers differ mainly in allowances: toll-free minutes rise from 100 on Core to 10,000 on Ultra, and business SMS from 25 to 200 messages per user per month. CRM integrations and multi-site management start on the Advanced plan. Contact-centre functions are sold separately as RingCX from US$65 per user[1]. Limitations documented on the pricing page include the SMS caps, the absence of SMS during the free trial, and conflicting trial limits: the FAQ refers to up to 20 lines while the disclaimer limits the trial to five users and two desk phones[1].

RingCentral RingEX features

  • Unlimited domestic calling on all plans
  • Video meetings for up to 300 participants
  • On-demand call recording
  • AI Virtual Assistant included; AI Receptionist add-on
  • CRM integrations from Advanced plan
  • Multi-site management from Advanced plan
  • Video meetings up to 300 participants
  • CRM integrations from the Advanced plan

RingCentral RingEX pricing

Core US$20 per user per month billed annually (US$30 monthly); Advanced US$25 (US$35); Ultra US$35 (US$45); AI Customer Engagement Bundle quote-based. 14-day free trial for new subscribers. Add-ons include AI Receptionist from US$39, Call Queues Booster US$35, additional local or toll-free numbers US$4.99 per month and Push to Talk US$5 per user per month.

RingCentral RingEX strengths and limitations

Strengths

  • Published prices for all self-serve tiers
  • Meetings for 300 participants included from the entry plan
  • Large add-on catalogue, from push-to-talk to webinars
  • Contact-centre product available from the same vendor
  • Single application covers calling, SMS, messaging and video
  • Clear published per-user pricing across three tiers

Limitations

  • Core includes only 25 SMS messages per user per month
  • Month-to-month prices are up to 50% higher than annual
  • CRM integrations require the Advanced plan or above
  • Trial limits are stated inconsistently on the pricing page
  • SMS allowances are capped at 25–200 messages per user per month
  • AI Receptionist and conversation intelligence cost extra

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