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Dialpad

AI-centred phone and meetings platform with live transcription

Overview

Dialpad is a privately held cloud communications company whose founders, chief executive Craig Walker and chief technology officer Brian Peterson, still lead it; it lists twelve offices including San Francisco, Austin, London, Tokyo and Sydney and claims more than 30,000 customers[7]. The company describes itself as an AI platform for customer experience, and its products are organised into four lines: Dialpad Connect for business communications, Dialpad Sell for outbound sales teams, Dialpad Support for contact centres, and Dialpad Resolve, an agentic AI service billed by credits[6]. Connect, the line most comparable to other entries here, includes HD calls and meetings with real-time transcripts and instant call summaries from its Standard tier; Pro adds CRM integrations and 24/7 support, and Enterprise adds single sign-on, unlimited office locations and a 99.9% uptime commitment. Sell plans include unlimited US and Canada minutes and one year of recording retrieval, while Support plans add omnichannel routing, a power dialer and, at the top tier, workforce management[6]. The pricing page shows one price per tier without stating whether it reflects monthly or annual billing, and Premium plans are annual only[6].

Dialpad features

  • Real-time transcripts and call summaries on all Connect plans
  • CRM integrations from Connect Pro
  • Power dialer and live coaching on Sell plans
  • Workforce management on Support Premium
  • SSO and 99.9% uptime on Connect Enterprise
  • Prices shown in six currencies
  • Real-time call and voicemail transcription on all plans
  • AI call summaries and recaps

Dialpad pricing

Connect: Standard US$15, Pro US$25 per user per month, Enterprise quote-based; 14-day free trial. Sell: Essentials US$39, Advanced US$59, Premium US$79. Support: Essentials US$89, Advanced US$119, Premium US$149. Resolve: custom, credit-based. The page offers monthly and annual billing but the captured prices do not state which basis they reflect.

Dialpad strengths and limitations

Strengths

  • AI transcription included from the cheapest plan
  • Separate tiers for sales and contact-centre teams
  • Prices published in several currencies
  • AI transcription and summaries included from the cheapest plan
  • Low entry price
  • Same platform scales to sales dialer and contact centre

Limitations

  • Billing basis of displayed prices is unclear on the pricing page
  • Premium Sell and Support plans require annual commitment
  • CRM integrations not included on Connect Standard
  • CRM integrations require the Pro plan
  • 24/7 support only from Pro
  • Enterprise pricing unpublished

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