Best Conversation Intelligence Software in 2026

Gong is the best-known specialist in conversation intelligence for sales teams. The company was co-founded by Amit Bendov, its chief executive, and Eilon Reshef, its chief product officer; its own company page dates its seed funding to 2015 and records growth from 1,000 customers in 2020 to more than 5,000 customers today. Offices are listed in San Francisco, Lehi, Chicago, New York, Austin, Singapore, Tel Aviv (Ramat Gan) and Dublin.

The product began as a call recorder and analyser and has since been repackaged as the Gong Revenue AI OS, which groups Gong Engage (sales engagement), Gong Forecast, Gong Enable (coaching and enablement), the Gong Revenue Graph data layer, and Gong AI Agents. Gong reports being named a Leader in the 2026 Gartner Magic Quadrant for Revenue Action Orchestration.

Pricing is not published. Gong states that licences are priced per user, that a platform fee applies based on the number of users, and that integration with an existing stack carries no charge; buyers request a proposal by team-size band, from 1–50 users up to 10,000+. The combination of a platform fee and per-seat licences makes Gong comparatively expensive for small teams, and the breadth of the suite means smaller buyers pay for modules they may not use.

Salesloft is a sales engagement vendor that now operates as one company with Clari, the forecasting specialist. According to Salesloft, Salesloft is the go-forward company and platform brand, Clari Forecast keeps the Clari name, and Clari's conversation intelligence capabilities continue under the Salesloft brand. The Salesloft site still offers separate log-ins for Clari Forecast, Clari's Conversations product (formerly Clari Copilot), Drift and Groove, reflecting several acquired products being folded together.

The combined product line lists Cadence (sales engagement), Conversation Intelligence, Deals, Rhythm, Clari Forecast, Inspect, Revenue Cadences, Analytics and Signals. The conversation intelligence module records and transcribes calls and feeds insight into the cadence and deal workflows rather than standing alone, which suits teams that already run Salesloft for outbound sequencing.

The main limitation is transition risk: two overlapping conversation products are being merged, and buyers should confirm which recorder, data model and roadmap their contract covers. Pricing is not published.

Chorus is the conversation intelligence product of ZoomInfo, the Vancouver, Washington, B2B data company founded in 2007 as DiscoverOrg by Henry Schuck, who remains chief executive and chairman. DiscoverOrg acquired ZoomInfo in 2019 and adopted its name; the company listed on Nasdaq in 2020 and changed its ticker from ZI to GTM in 2025.

Chorus records and analyses calls, meetings and emails, provides transcripts, coaching and scorecard tools for onboarding and sales methodology adherence, syncs contacts and activity to the CRM for deal tracking, and surfaces win/loss and competitor mentions as market intelligence. ZoomInfo says Chorus is backed by 14 patents in machine learning. Its distinctive feature is "connected intelligence": conversation records are combined with ZoomInfo's contact and company data, and ZoomInfo's GTM Context Graph merges Chorus data with CRM, intent and behavioural signals.

Chorus is most valuable inside a ZoomInfo contract; as a standalone recorder it has fewer workflow modules than Gong or Salesloft. The product page carries no pricing and offers only a demo request.

Outreach, founded in 2014, describes itself as an AI-powered revenue workflow platform for sales, marketing, RevOps and go-to-market teams. Its conversation intelligence is delivered by Kaia, which joins and records live meetings, transcribes them in real time and shows live battlecards to reps during the call.

Kaia also provides meeting summaries and action items, Topics & Reactions reporting on what buyers raise at each stage, one-sided call recording for compliance-sensitive situations, playlists of recordings for training, translation of summaries and transcripts, and CRM sync of recordings and metadata. Outreach lists customers including Avis, Databricks, Elsevier, Zoom, Siemens, Snowflake, McKesson, Okta and ServiceNow.

The real-time assistance during calls is the main differentiator from post-call analysis tools. The limitation is that Kaia is designed around the Outreach engagement platform; teams that do not use Outreach for sequencing get less benefit. Outreach states that bringing Kaia into meetings raises the chance of scheduling a follow-up by up to 36%, a vendor figure not independently verified. Prices are not published on the Kaia page.

Avoma was founded in late 2017 in Palo Alto, California, by Aditya Kothadiya (chief executive), Devendra Laulkar and Albert Lai. It started as an AI meeting assistant and has added scheduling, lead routing and revenue features, sold as add-ons on top of a base recording plan.

Unlike most sales-focused vendors, Avoma publishes its prices. Plans are charged per "recorder" seat, viewers are free, and conversation intelligence and revenue intelligence are separate add-ons priced per seat. That modular approach lets a small team start with notes and transcripts and add coaching analytics later.

The trade-off is that the full stack (base plan plus both intelligence add-ons) costs more per seat than the headline price suggests, and the lower plans cap the number of paid seats at 25 or 100. A 14-day trial of the Organization plan includes all add-ons without a credit card.

Fireflies.ai is an AI meeting notetaker that joins video calls as a bot, records and transcribes them, and produces summaries that can be searched and shared. It is horizontal rather than sales-specific, used by recruiting, product and support teams as well as sales.

The Business tier adds analytics, including conversation intelligence, team-pooled API limits, private channels and video recording; Enterprise adds HIPAA readiness with a business associate agreement, custom data retention, SSO, SCIM, audit logs and private storage. Paid plans are charged per seat, every teammate in a workspace counting as one, with volume discounts available above 50 members.

Fireflies suits teams that want recording and searchable notes across the whole company with lighter coaching analytics. It lacks the deal-forecasting and pipeline modules of revenue platforms. Plan prices were not displayed in the version of the pricing page reviewed, so they are not quoted here.

Sybill is an AI assistant for sales representatives that records calls and meetings, then generates summaries, briefs and follow-up emails and fills CRM fields. It positions itself less on manager coaching and more on reducing rep administration.

Its pricing is published in US dollars. The free plan includes unlimited recordings and transcripts, an "invisible" recorder, AI summaries for 20 meetings a month and three months of storage; Pro adds unlimited summaries and CRM push; Business adds CRM Autofill for ten fields, API and MCP access and deal workspaces; Enterprise adds unlimited AI credits and SSO. Plans are metered in weekly AI credits.

Sybill fits individual sellers and small teams; it is less suited to large contact-centre or compliance programmes. The credit model means heavy use of the "Ask Sybill" feature can hit limits on lower tiers.

Jiminny is a conversation intelligence product for sales teams that records, transcribes and summarises calls and provides coaching and deal-health views. It is sold in three plans: Capture (recording, transcription and summaries), Scale (coaching) and Grow (performance and deal visibility).

Pricing is bespoke but its structure is disclosed: customers buy Recording Seats for reps, Insights Seats for managers and Listener Seats for read-only access; recording, transcription and AI are included with no usage credits; there is no platform fee but a one-time setup fee; and the minimum contract is 12 months, billed monthly or annually.

The separation of seat types can make Jiminny cheaper than per-user platforms for organisations where many staff only need to read transcripts. The disadvantages are the 12-month minimum and the lack of published prices. A 14-day full-product trial is available without a card.

Modjo is a conversation intelligence vendor that describes itself as "the European leader" and says it is trusted by more than 600 revenue teams. It records and analyses sales calls and video meetings, produces AI summaries and CRM updates, and provides coaching libraries.

Modjo states that its product is optimal from three sales reps, and its quote form segments buyers into licence bands from fewer than three seats to more than 100. That makes it one of the few options in this list explicitly aimed at small European teams as well as larger ones.

Its limitations are a smaller integration ecosystem than the US platforms and no published prices. Buyers outside Europe have fewer reasons to choose it over Gong or Avoma.

Revenue.io, whose site still carries ringDNA branding in places, sells a Salesforce-native sales platform that combines a dialler, call recording and conversation AI. Its pricing page is built around three plans: Activate (call and video recording only), Engage and Orchestrate.

Engage and Orchestrate add transcription with phonetic keyword detection, talk metrics, sentiment analysis, call libraries and AI conversation summaries; Orchestrate adds AI scorecards, AI coaching feedback and AI conversation agents. Onboarding is included in every plan, and recordings can be stored on Revenue.io or in the customer's own Amazon S3 bucket. Named customers include Square, Amazon Business, United Rentals, Autodesk and HPE.

The product is built for Salesforce teams of 15 seats or more; organisations on HubSpot or Microsoft Dynamics are outside its target. Pricing is a written quote.

Observe.AI, founded in 2017 and headquartered in Redwood City, California, serves contact centres rather than field sales teams. It was co-founded by Swapnil Jain (chief executive) and Jithendra Vepa (chief technology officer), and its board includes members from Scale Venture Partners, Nexus Venture Partners and Menlo Ventures.

Its products are Interaction Intelligence, which analyses customer-service conversations; contact-centre quality assurance; and voice AI agents that resolve calls autonomously. The company reports more than 350 customers across finance, healthcare, retail, insurance and education.

Observe.AI is the reference choice where the goal is quality assurance across thousands of agent calls rather than sales coaching. It is not designed for pipeline or deal management, and pricing is not published.

Dialpad is a cloud communications provider whose phone, sales-dialler and contact-centre plans include its own AI transcription and recap features, which makes it a lower-cost route to conversation intelligence for teams that also need telephony.

Dialpad Connect, the business phone system, includes real-time transcripts and instant call summaries from its Standard plan; Dialpad Sell adds AI transcripts, recaps and PII redaction from Essentials, plus Live Coach on Advanced and Quality Management on Premium; Dialpad Support, the contact-centre line, adds sentiment analysis, Live Coach and workforce management. A separate Resolve product sells AI agents on a credit basis.

Because analysis comes bundled with calling, Dialpad is economical for teams that make most conversations by phone. It records only conversations that run through Dialpad, so it is weaker for analysing Zoom or Teams meetings than dedicated recorders, and its coaching analytics are less extensive than Gong's.

CallRail is a call-tracking platform for small businesses and agencies that attributes inbound phone calls to marketing campaigns. Its Premium Conversation Intelligence is bundled into the Lead Conversion and Lead Conversion Complete plans and includes call transcripts, keyword analysis, call summaries, sentiment analysis, conversation trend reports and automatic conversion tagging.

The use case is marketing analytics rather than sales coaching: transcripts reveal which campaigns produce qualified callers and which keywords prospects use. Plans are published in US dollars with usage add-ons for numbers, minutes, texts and transcription, and every account starts with a 14-day trial without a card.

CallRail suits local service businesses and agencies. Usage-based charges for numbers and minutes make monthly cost variable, and the product does not record video meetings.

Invoca is an enterprise call-tracking and conversation analytics company aimed at large advertisers in sectors such as healthcare, insurance and automotive. Its Signal AI conversation analytics suite is an add-on available on the Pro, Enterprise and Elite plans, alongside AI-powered quality management and PreSense.

Plans are differentiated by the number of tracking numbers and custom Signals (AI-classified call outcomes): Pro includes 6,000 numbers and 5 Signals, Enterprise 12,000 and 50, Elite 18,000 and 100. Performance plans serve pay-per-call and affiliate marketers. Invoca states HIPAA compliance with BAA support, PCI DSS and SOC 2 Type 2 certification.

Invoca is suited to high-volume inbound call operations. It is overbuilt for small businesses and publishes no prices.