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Aircall

CRM-integrated cloud phone for sales and support teams

Overview

Aircall is a cloud phone system designed primarily for sales and customer-support teams rather than for whole-company telephony. The company says more than 24,000 companies use it and that it offers more than 250 integrations with business tools[20]. Its plans are priced per licence with a three-licence minimum on Essentials and Professional and 25 on Enterprise. Essentials includes unlimited inbound and internal calls, unlimited outbound calls within the US and Canada, one number per licence, SMS and MMS, a shared inbox, IVR, call queuing and basic analytics covering six months, plus 50 minutes a month of AI voice agents. Professional adds AI call summaries and sentiment analysis, smart routing and queue callback, a power dialer, call whispering and coaching, live monitoring, advanced analytics and Salesforce integrations. Enterprise adds unlimited global calls, SSO and SCIM, and an SLA with HIPAA, GDPR and SOC 2 compliance support[20]. Aircall’s AI Voice Agents are also sold separately from US$99 a month or US$0.29 a minute. Its pricing page does not show monthly-billing prices, and its FAQ and comparison table give inconsistent statements about API access and volume rates[20].

Aircall features

  • 250+ CRM and helpdesk integrations
  • Unlimited US and Canada calls with SMS and MMS
  • AI transcripts on all plans
  • Power dialer and outbound campaigns on Professional
  • AI Voice Agents billed per minute
  • SSO, SCIM and HIPAA on Enterprise
  • 250+ integrations, APIs and webhooks
  • Call whispering, coaching and live monitoring

Aircall pricing

Essentials US$30 per licence per month billed annually; Professional US$50; Enterprise custom. Minimum of three licences. Annual billing saves 25%. AI Voice Agents: US$0.29 per minute pay-as-you-go or bundles from US$250 per month. Add-ons: AI Assist Pro US$49, WhatsApp US$10, Analytics+ US$15, Aircall for Salesforce Voice US$30 per seat per month; extra numbers US$6 per month.

Aircall strengths and limitations

Strengths

  • Large integration library on the entry plan
  • Strong outbound tools (power dialer, campaigns) on Professional
  • Usage-based AI voice agents with free monthly minutes
  • Clear published add-on prices
  • Strong call-centre-style tools for small teams
  • Large integration catalogue

Limitations

  • Three-licence minimum
  • Higher entry price than general-purpose phone systems
  • Many AI and analytics features are paid add-ons
  • Unlimited international calling only on Enterprise
  • Highest entry price among published plans in this list
  • Monthly-billing prices not published

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