Overview
Vonage is a cloud communications company headquartered in Holmdel, New Jersey, which sells business phone and contact-centre applications alongside a communications API platform[14]. Ericsson announced its purchase of Vonage on 22 November 2021 for US$21 per share in cash, an enterprise value of about US$6.2 billion[14], and completed the deal on 21 July 2022. Vonage kept its name and brand and became Ericsson’s Business Area Global Communications Platform; at the time it had sales of US$1.4 billion for the twelve months to March 2022 and more than 120,000 business customers[13]. Ericsson described its unified communications and contact-centre applications as fully programmable, built on the same platform as its video, voice, messaging and verification APIs, which suits companies that want to customise call flows with code. Vonage’s pricing page refused automated access when this list was compiled, so plan names and prices are not given and pricing is treated as quote-based. Ericsson’s 2022 release also noted that Vonage was resolving a U.S. Federal Trade Commission investigation into historic consumer practices[13].
Vonage Business Communications features
- Unified communications and contact-centre applications
- Programmable voice, video, messaging and verification APIs
- Business phone numbers and PSTN calling
- Business phone, contact centre and APIs from one vendor
- Per-line plans for small and mid-sized businesses
- Owned by Ericsson since 2022
Vonage Business Communications pricing
Quote-based for this list: the official pricing page returned an access error in November 2026.
Vonage Business Communications strengths and limitations
Strengths
- Backed by a large telecoms-equipment group
- Phone system shares a platform with communications APIs
- Long-established brand in business telephony
- Backed by Ericsson
- Access to Vonage's communications APIs
- Contact-centre option from the same vendor
Limitations
- Prices could not be verified from the official site
- Ownership by Ericsson ties the roadmap to Ericsson's API strategy
- Past FTC investigation into consumer practices
- Prices could not be verified for this list
- Per-line pricing can rise once promotional periods end
- Plan contents must be confirmed directly with the vendor
Appears in
Vonage Business Communications alternatives and competitors
Alternatives to Vonage Business Communications: companies ranked in the same lists.
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