Overview
8×8 is a publicly listed US provider of cloud communications that sells business phone, video meetings and contact-centre software on a single platform, together with communications APIs. For its fiscal year to 31 March 2026 it reported total revenue of US$735.8m, up 3%, with service revenue of US$715.3m; chief executive Samuel Wilson described the year as a turning point for the company.[10] 8×8 said its communication APIs handled more than 5 billion digital interactions during the year.[10] The company’s pitch is that phone users and contact-centre agents share the same platform, routing and analytics, which suits organisations that run both a back office and a customer-service team. Its pricing page could not be retrieved for this article because it blocked automated access, and 8×8 directs buyers to sales for quotes, so prices are treated here as quote-based. Buyers comparing 8×8 should therefore request written quotes that state calling-zone coverage, contract length and the cost of contact-centre seats.
8×8 features
- Cloud phone system with video meetings and team chat
- Integrated contact-centre product
- Communications APIs
- Cloud phone system with video meetings
- Integrated contact centre on the same platform
- Communications APIs (SMS, voice, chat)
- Shared analytics across phone and contact centre
8×8 pricing
Quote-based for this list: the official pricing page could not be retrieved in November 2026.
8×8 strengths and limitations
Strengths
- Phone and contact centre available on one platform
- Audited financial disclosure as a listed company
- Revenue grew in fiscal 2026 after a decline in fiscal 2025
- Phone and contact centre share one platform
- Communications APIs available from the same vendor
- Publicly reported financials
Limitations
- Prices could not be verified from the official site
- Better suited to organisations that will negotiate a contract
- Website blocked automated access when consulted
- Prices not published in a retrievable form
- Revenue growth of 3% trails several rivals
- Plan structure must be confirmed with sales
Appears in
8×8 alternatives and competitors
Alternatives to 8×8: companies ranked in the same lists.
- RingCentral RingEX
Zoom ZoomMate
Dialpad
Nextiva
Microsoft Power BI- Gemini in Google Meet
Vonage Business Communications- GoTo Connect
Ooma Office
Quo (formerly OpenPhone)
Aircall
Grasshopper
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