Listopedia

Ooma Office

Small-business VoIP with no-contract plans

Overview

Ooma Office is the business phone service of Ooma, a publicly listed US company whose fiscal 2026 revenue (year to January 2026) was US$273.6m, up 7%, with subscription and services making up 92%; the company said its services power more than 2 million users.[12] Ooma expanded its business-phone base in December 2025 by acquiring FluentStream and Phone.com, which contributed US$6.1m of revenue in the final quarter of the fiscal year.[12] Ooma Office is aimed at small businesses: the Essentials plan includes unlimited calling within the US, Canada, Mexico and Puerto Rico, a virtual receptionist, a mobile app, one toll-free number and digital fax, and Ooma lists no contract requirement on its three self-service plans.[11] The Pro tier adds a desktop app, texting, video meetings for up to 25 people and call recording, while Pro Plus adds AI transcription and insights, CRM integration, team chat, hot desking and call queuing.[11] An Enterprise tier adds SIP trunking and Microsoft Teams integration.[11] The service is less suited to large or international deployments, and taxes and regulatory fees are charged on top of the listed prices.[11]

Ooma Office features

  • Unlimited calling to US, Canada, Mexico and Puerto Rico
  • Virtual receptionist and one free toll-free number
  • Call recording and texting from Pro
  • AI transcription and CRM integration on Pro Plus
  • Teams Direct Routing on Enterprise
  • No contract on self-service plans
  • Virtual receptionist on all plans
  • One free toll-free number

Ooma Office pricing

Essentials US$19.95 per user per month; Pro US$24.95; Pro Plus US$29.95; Enterprise custom. Texting allowances: 250 messages per month on Pro, 1,000 on Pro Plus. No contract on Essentials, Pro and Pro Plus; monthly taxes and fees apply. AI Receptionist and AI answering are add-ons.

Ooma Office strengths and limitations

Strengths

  • No-contract monthly plans
  • Unlimited calling includes Mexico and Puerto Rico
  • Virtual receptionist and toll-free number on the entry plan
  • Teams integration available on Enterprise
  • No contract on self-serve plans
  • Calling region includes Mexico and Puerto Rico

Limitations

  • AI features only on Pro Plus or as add-ons
  • Video meetings limited to 25 participants on Pro
  • Taxes and fees added on top of list prices
  • Less suited to multinational deployments
  • Call queuing only on Pro Plus
  • Texting not included on Essentials

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