Overview
JustCall is a cloud phone and contact-centre application aimed at sales and support teams in small and mid-sized businesses.[16] The Team plan includes voice, SMS, IVR setup, team analytics, API access and more than 100 CRM integrations; Pro adds a power dialer, bulk SMS campaigns, intelligent routing and Salesforce CTI; and Pro Plus adds AI call scoring, real-time agent assist, sentiment analysis and an SMS co-pilot.[16] A quote-based Business plan adds unlimited calling and SMS, SSO, an enterprise SLA and HIPAA and GDPR compliance, and SalesPro adds a predictive dialer of up to ten lines and AI coaching.[16] Every plan requires at least two users (ten for Business), and the published prices are for annual billing.[16] A 14-day trial includes SalesPro features.[16] JustCall’s strength is outbound selling with SMS; it lacks workforce-management tools for large inbound operations.
JustCall features
- Voice and SMS with 100+ CRM integrations
- Power dialer and bulk SMS on Pro
- Predictive dialer on SalesPro
- AI call scoring and agent assist on Pro Plus
- HIPAA and GDPR on Business
- 14-day free trial
JustCall pricing
Team US$29 per user per month billed annually; Pro US$49; Pro Plus US$89; Business and SalesPro custom. Minimum two users (ten for Business). AI Review Assist add-on US$9 per user. 14-day free trial.
JustCall strengths and limitations
Strengths
- Strong SMS and outbound features
- AI coaching available below enterprise level
- Large CRM integration library
Limitations
- Two-user minimum
- Monthly prices not shown
- No WFM for large inbound centres
Appears in
JustCall alternatives and competitors
Alternatives to JustCall: companies ranked in the same lists.
Genesys Cloud CX
NICE CXone- Five9
Talkdesk
Amazon Lex
Zoom ZoomMate- RingCentral RingEX
Dialpad
Twilio
Nextiva
CloudTalk
Aircall
Is this your company?
Update the description, logo, image and link through the submission form. Editors review every change.