NICE CXone

Overview

CXone is the cloud contact-centre suite of NiCE, whose results release is datelined Hoboken, New Jersey. NiCE reported 2025 total revenue of US$2,945.4m, up 8%, of which cloud revenue was US$2,238.4m, up 13%; chief executive Scott Russell said AI was part of every new seven-figure CXone deal in 2025 and that, together with Cognigy, NiCE offered an AI-native platform unifying voice, digital and agentic AI.^[3] CXone is sold in five suites, from Omnichannel at US$110 per agent per month to Ultimate at US$249 per agent or US$0.25 per session, grouped into engagement orchestration, workforce empowerment, agentic experience automation and an AI platform.^[2] NiCE describes its billing as monthly in arrears with no prepayment and usage-based tiered pricing.^[2] The suite is among the most complete in the market, combining routing, workforce management, quality, analytics and automation, but its higher tiers are among the most expensive per agent in this list and the pricing page marks some features as add-ons without showing which plan includes them.^[2]

NICE CXone features

• Omnichannel routing and orchestration
• Workforce management and quality tools
• Agentic AI automation (Cognigy)
• Analytics and AI platform layer
• Per-session pricing option on Ultimate
• Monthly billing in arrears

NICE CXone pricing

Omnichannel Suite US$110 per agent per month; Essential Suite US$135; Core Suite US$169; Complete Suite US$209; Ultimate Suite US$249 per agent per month or US$0.25 per session. Billed monthly in arrears with no prepayment.

NICE CXone strengths and limitations

Appears in

• Best Call Center Software in 2026 #2

NICE CXone alternatives and competitors

Alternatives to NICE CXone: companies ranked in the same lists.

• Genesys Cloud CX
• FFive9
• Talkdesk
• Amazon Lex
• Zoom ZoomMate
• RRRingCentral RingEX
• Dialpad
• Twilio
• Nextiva
• CloudTalk
• JJustCall
• Aircall