Overview
SurveySparrow launched in 2017 and is led by founder and chief executive Shihab Muhammed. The operating entity, SurveySparrow Inc., gives a San Francisco address, and the company reports more than 100,000 customers in 149 countries.[20]
The platform centres on chat-style conversational surveys and recurring customer experience programmes. Plans scale from Basic, with email distribution, partial responses, display and skip logic and Slack integration, to Starter with survey embedding in email and translation, and Business with custom branding, advanced question types, workflows, webhooks and respondent location tracking. Enterprise adds CSS customisation, auto-translation into more than 130 languages, key driver analysis, custom dashboard widgets, optional HIPAA compliance and a Power BI integration.[19]
Plan prices did not load on the pricing page when it was consulted, so this list does not state them. The page did show quarterly or yearly billing, extra users at $49 per user per month, and a 14-day trial with no card required. The free plan is small, and the pricing page gave conflicting figures for its response allowance.[19]
SurveySparrow features
- Chat-style conversational surveys
- Workflows and webhooks (Business)
- Auto-translation into 130+ languages (Enterprise)
- Key driver analysis (Enterprise)
- Email distribution with large contact allowances
- HubSpot, Zendesk and Power BI integrations by tier
SurveySparrow pricing
Plans: Free, Basic, Starter, Business and Enterprise; billed quarterly or yearly. Plan prices were not displayed when consulted. Additional users $49/user/month. 14-day trial, no card required. Startup programme $500 including $2,000 credit; students 50% off; NGOs 15% off.
SurveySparrow strengths and limitations
Strengths
- Conversational survey format
- Strong CX features at Business tier
- Auto-translation at Enterprise tier
- Startup and education discounts
Limitations
- Plan prices not shown when consulted
- Small free plan with inconsistent stated limits
- Business tier limited to three users
Appears in
SurveySparrow alternatives and competitors
Alternatives to SurveySparrow: companies ranked in the same lists.
SurveyMonkey
Qualtrics EmployeeXM
Typeform
Jotform Sign
Google Password Manager
Microsoft Power BI
Alchemer- QuestionPro
- Zoho Analytics
LimeSurvey
Tally
Formbricks
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