Alchemer Pricing and Features: Survey Software Review

Overview

Alchemer is a survey and feedback platform headquartered in Louisville, Colorado. The privately owned company changed its name from SurveyGizmo on 10 October 2020, saying the former name did not convey the importance of its product, and existing SurveyGizmo URLs continued to work after the change.^[16]

Alchemer sits between self-serve tools and enterprise XM suites. Its self-serve plans offer unlimited surveys with annual response allowances of 75,000 to 125,000, and the higher tiers add custom templates and branding, expanded logic, scripting, advanced research question types and advanced statistical analysis. The Platform (Business) tier adds omnichannel collection, system integrations, open-text analysis, single sign-on and a dedicated customer success manager. Data centres are offered in the US, Canada, the EU and Australia, and the company says it is listed in the Gartner Magic Quadrant for Voice of the Customer.^[15]

Alchemer’s per-user pricing is high compared with general tools, and Professional and Full Access are capped at three users, which pushes larger teams to the quote-based Platform tier.^[15]

Alchemer features

Unlimited surveys with high annual response allowances
Scripting and expanded logic (Professional)
Advanced research question types (Full Access)
Advanced statistical analysis and reporting
Open-text analysis and SSO (Platform)
US, Canada, EU and Australia data centres

Alchemer pricing

USD per user. Collaborator $55/month or $315/year; Professional $165/month or $1,075/year (max 3 users); Full Access $275/month or $1,895/year (max 3 users); Platform (Business) quote-based. 7-day free trial, no card required. Also priced in EUR, GBP, AUD and CAD; nonprofit discount available.