Overview
UserVoice is a product-feedback management platform for B2B software companies that aggregates feedback from customers, sales and support teams and prioritise it by customer value.
Pricing is in US dollars: Launch costs US$1,000 per month or US$12,000 billed yearly with 20 admins; Business costs US$1,833 per month or US$22,000 yearly with 50 admins; Enterprise is custom. Additional admins cost US$40 per month, yearly billing saves 17%, and a Gainsight add-on is available on any plan.[10] A 30-day trial is offered after a demo.[10]
UserVoice’s entry price is far above that of Canny or Featurebase, which reflects its enterprise focus on linking feedback to account revenue; small teams will find it costly.
UserVoice features
- Feedback aggregation from many channels
- Prioritisation by customer value
- Admin seats
- Gainsight add-on
- 30-day trial after demo
UserVoice pricing
Launch US$1,000/month or US$12,000/year (20 admins); Business US$1,833/month or US$22,000/year (50 admins); Enterprise custom. Extra admins US$40/month. Yearly saves 17%. Prices in USD.
UserVoice strengths and limitations
Strengths
- Enterprise-grade feedback management
- Clear published prices
- Many admins included
- Gainsight integration
Limitations
- High entry price
- Trial requires demo
- Overkill for small teams
- Add-ons raise cost
Appears in
UserVoice alternatives and competitors
Alternatives to UserVoice: companies ranked in the same lists.
Qualtrics EmployeeXM- Medallia
SurveyMonkey
Typeform- Contentsquare (incl. Hotjar)
Canny
Productboard
Survicate- Qualaroo
Usersnap
Featurebase- Zonka Feedback
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