Overview
Zonka Feedback runs customer-experience surveys and adds AI Feedback Intelligence for analysing open-ended responses. It targets mid-sized businesses that want closed-loop CX features without an enterprise platform.
Pricing is custom and quoted after a demo: Feedback Management is priced mainly by number of responses and AI Feedback Intelligence by data credits, sold separately or bundled. A 14-day free trial is available.[16]
Zonka sits between survey tools and enterprise CX suites. Its move to quote-only pricing reduces transparency compared with other mid-market tools.
Zonka Feedback features
- Feedback Management surveys
- AI Feedback Intelligence
- Response-based pricing
- 14-day trial
Zonka Feedback pricing
Custom quote; Feedback Management priced by responses, AI Feedback Intelligence by data credits. 14-day trial.
Zonka Feedback strengths and limitations
Strengths
- AI text analysis
- Modular licensing
- Free trial
- Aimed at mid-market budgets
Limitations
- No published prices
- Two products to license
- Less known than leaders
- Credits complicate budgeting
Appears in
Zonka Feedback alternatives and competitors
Alternatives to Zonka Feedback: companies ranked in the same lists.
Qualtrics EmployeeXM- Medallia
SurveyMonkey
Typeform- Contentsquare (incl. Hotjar)
Canny
UserVoice
Productboard
Survicate- Qualaroo
Usersnap
Featurebase
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