Overview
Featurebase combines feedback boards, roadmaps and changelogs with live chat, a ticketing inbox and a help centre, positioning itself as a low-cost alternative to separate feedback and support tools.
The Free plan includes one seat with live chat, inbox, ticketing and help centre. Paid plans are per seat per month: Growth US$29, Professional US$59 and Enterprise US$99 (demo required), with 20% off yearly. The Fibi AI agent costs US$0.49 per conversation it fully resolves.[15]
Featurebase suits start-ups that want feedback and support in one product at low cost. Its per-seat pricing grows with team size, and its enterprise credentials are less established than those of older vendors.
Featurebase features
- Feedback boards and voting
- Roadmaps and changelogs
- Live chat and ticketing
- Help centre
- Fibi AI agent
- Free plan
Featurebase pricing
Free (1 seat). Growth US$29, Professional US$59, Enterprise US$99 per seat/month; yearly 20% off. Fibi AI US$0.49 per resolution.
Featurebase strengths and limitations
Strengths
- Feedback and support combined
- Low per-seat price
- Free plan
- Outcome-based AI pricing
Limitations
- Cost grows with seats
- Enterprise requires demo
- Younger vendor
- Currency code not stated
Appears in
Featurebase alternatives and competitors
Alternatives to Featurebase: companies ranked in the same lists.
Qualtrics EmployeeXM- Medallia
SurveyMonkey
Typeform- Contentsquare (incl. Hotjar)
Canny
UserVoice
Productboard
Survicate- Qualaroo
Usersnap- Zonka Feedback
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