Close

Calling- and email-heavy CRM for inside sales teams

Overview

Close is a CRM built around outbound communication: calling, SMS and email sequences are native rather than integrated, and the interface is organised around a daily list of leads to contact. It is popular with inside-sales teams and start-ups that run high-volume outreach.

The pricing page lists Solo, Essentials, Growth and Scale plans per user per month, showing two figures for each: US$9 and US$19, US$35 and US$49, US$99 and US$109, and US$139 and US$149. The page does not label which figure applies to annual and which to monthly billing; the lower figure is presumably the annual rate. A Custom plan is quoted after a demo, and a 14-day trial with US$5 of calling and enrichment credit requires no card.[17]

Close’s limitations are the corollary of its focus: marketing automation, service ticketing and complex account hierarchies are outside its scope, and calling minutes and enrichment are usage-billed.

Close features

  • Built-in calling
  • SMS
  • Email sequences
  • Smart lead views
  • Enrichment credits
  • Built-in power dialer and calling
  • SMS and email sequences
  • Smart views of leads to contact

Close pricing

Solo US$9/US$19; Essentials US$35/US$49; Growth US$99/US$109; Scale US$139/US$149 per user/month (billing periods not labelled). 14-day trial.

Close strengths and limitations

Strengths

  • Native calling and SMS without a separate dialer
  • Clear four-tier pricing
  • Cheap Solo entry plan
  • Native calling and SMS
  • Fast set-up
  • Built around daily outreach

Limitations

  • Little marketing automation compared with HubSpot
  • Pricing page does not state which price applies to monthly versus annual billing
  • Usage charges for calls
  • No marketing automation
  • Billing labels unclear
  • Limited account hierarchy

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